🔒 Privacy

Privacy Policy

Habesha Hub ("we", "our", "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it and your rights when you use the Habesha Hub app and website.

Last updated: October 29, 2026

No selling of dataWe never sell, trade or rent your personal information.
No card paymentsWe never store card or bank account numbers.
Stored in the EUApp data is stored in the European Union.
You are in controlDelete your account any time under Profile.

Information we collect How we use it Payments Service providers Partner links Location Children Your rights Retention Security Changes Contact

1Information We Collect

Account information: email address, display name and nickname when you register or sign in with Google or Apple. If you use the app without an account, we create an anonymous ID so features like favorites work.
Business information: name, address, phone number, photos, videos, menu and opening hours if you register a business. This is shown publicly in the app.
Marketplace listings: title, description, price, city, photos and the phone number you choose to show. Approved listings are public.
Bookings and receipts: the service you book, date, notes, your WhatsApp number, the country you pay from, the agreed amount, payment method and whether the booking is paid.
Messages and reviews: reviews you post, likes on photos and videos, and messages sent through the contact form.
AI assistant: the questions you type in the AI chat.
Notification token: a device token so we can send push notifications (for example when a booking is confirmed).
Location: your GPS position, only at the moment you search for nearby businesses. It is not stored.
On your device only: favorites, language and theme settings.

2How We Use Your Information

To run Habesha Hub: show businesses, services, marketplace listings and videos.
To handle bookings: contact you on WhatsApp to confirm, show your receipt and tell you how to pay.
To send push notifications about your bookings, payments and listings.
To answer your questions in the AI assistant.
To review marketplace listings, answer messages you send us and prevent misuse.

3Payments

Habesha Hub does not process card payments and never stores card or bank account numbers. After a booking is confirmed, you pay directly with a payment app or service you choose (for example Vipps, Swish, MobilePay, PayPal, telebirr, M-Pesa or Mobile Money). Those services have their own privacy policies. We only store the amount, method, reference and whether the payment was received.

4Service Providers We Use

We use trusted service providers ("data processors") to run the app. They may only use your data to provide their service to us, under a data processing agreement.

☁️ Cloud hosting providerDatabase, login, file storage, server functions and push notifications.Stored in the EU

🤖 AI service providerCreates answers in the AI assistant. Your question and the public list of businesses are sent to create the answer.May be processed outside the EU/EEA*

🎬 Media hosting & streamingStores and streams photos and videos from service providers.

💬 Messaging serviceOnly if you choose to contact us on WhatsApp.

* When data is transferred outside the EU/EEA, it is protected by the EU Standard Contractual Clauses or an equivalent legal safeguard.

A list of the specific providers is available on request: support@habesha-hub.no. We do not sell, trade or rent your personal information.

5Partner Links

Some parts of Habesha Hub (for example "Send money home") link to services from other companies, such as money transfer services. Some of these links are affiliate links, which means Habesha Hub may receive a commission – they are always marked as ads. When you open a partner's app or website, their own privacy policy applies. We never send your personal data to these partners.

6Location Data

We access your location only when you tap the search button to find nearby businesses. We do not track or store your location.

7Children's Privacy

Habesha Hub is not directed at children under 13. We do not knowingly collect personal information from children under 13.

8Your Rights (GDPR)

You have the right to access, correct, delete, restrict or export your personal data, and to object to processing. You can delete your account in the app under Profile → Delete account, or contact us and we will delete your data. You can also complain to the Norwegian Data Protection Authority (Datatilsynet).

9Data Retention

We keep your data while your account is active. Booking records and receipts may be kept for up to 5 years when required for accounting. Contact messages are deleted when they are no longer needed.

10Security

All connections are encrypted (HTTPS). Access to data is limited by strict security rules, and secret API keys are kept on our servers, not in the app.

11Changes to This Policy

We may update this Privacy Policy. Significant changes will be announced in the app.

12Contact Us

Email: support@habesha-hub.no
Website: habesha-hub.no